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Terms Of Use

Our Terms of Use were last updated on 23rd July 2024 

 

Please read these terms and conditions carefully before using Our Service. 

 

Interpretation 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

Definitions 

For the purposes of these Terms of Use: 

 

  • “Affiliate” means the election that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. 

  • “Account” means a unique account created for You to access our Service or parts of our Service. 

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Cinestox technologies Private Limited. 

  • “Country” refers to India. 

  • “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content. 

  • “Device” means any device that can access the Service such as a computer, a cell phone or a digital tablet. 

  • “Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service. 

  • “Service” refers to the Website. 

  • “Terms of Use” (also referred as "Terms") mean these Terms of Use that form the entire agreement between You and the Company regarding the use of the Service. This Terms of Use Agreement was generated by Terms Feed Terms of Use Generator. 

  • “Third-party Social Media Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service. 

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Acknowledgment 

These are the Terms of Use governing the use of this Service and the agreement that operates between You and the Company. These Terms of Use set out the rights and obligations of all users regarding the use of the Service. 

 

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Use. These Terms of Use apply to all visitors, users and others who access or use the Service. 

 

By accessing or using the Service You agree to be bound by these Terms of Use. If You disagree with any part of these Terms of Use, then You may not access the Service. 

 

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. 

 

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service. 

User Accounts 

When You create an account with Us, you must provide Us information that is accurate, complete, and current always. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. 

 

Cinestox Technologies Private Limited may from time to time attempt to validate its players' user accounts. These attempts may be made via a phone call or via email. In the event we are not able to get in touch with you the first time around, we will make additional attempts to establish contact with you. If the phone number and email provided by you is not correct, we bear no responsibility for the Services being interrupted due to our being unable to establish contact with you. If we are unable to reach you or if the validation is unsuccessful, we reserve the right to disallow you from logging into the Portal or reduce your play limits and/or Add Cash limits until we can satisfactorily validate your user account. 

 

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. 

 

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account. 

 

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. 

 

 

 

Your registration on the Portal is restricted to a single user account which will be used by you to avail yourself of the Services provided on the Portal. You are prohibited from creating or using multiple user IDs for registering on the Portal 

 

 

User Restriction 

  • Anti-Cheating and Anti-Collusion: 

You undertake that you yourself will play in all Games in which you have registered/joined and not use any form of external assistance to play. You shall not add unauthorized components, create or use cheats, exploits, bots, hacks or any other third-party software designed to modify the Portal or use any third-party software that intercepts, mines or otherwise collects information from or through the Portal or through any Services. Any attempt to employ any such external assistance is strictly prohibited. 

  • Money Laundering: 

You are prohibited from doing any activity on the Portal that may be construed as money laundering, including, without limitation, attempting to withdraw cash from unutilized cash added through credit cards or deliberately losing money to a certain player(s). 

  • Anti-SPAMMING: 

Sending SPAM emails or any other form of unsolicited communication for obtaining registrations on the Portal to benefit from any of our promotional program or for any other purpose is strictly prohibited. 

  • Multiple IDs: 

Your registration on the Portal is restricted to a single user account which will be used by you to avail the Services provided on the Portal. You are prohibited from creating or using multiple user IDs for registering on the Portal. You may not create a login name or password or upload, distribute, transmit, publish or post content through or on the Portal or through any service or facility including any messaging facility provided by the Portal which: 

  1. is libelous, defamatory, obscene, intimidating, invasive of privacy, abusive, illegal, harassing. 

  1. contains expressions of hatred, hurting religious sentiments, racial discrimination or pornography. 

  1. is otherwise objectionable or undesirable (whether unlawful); 

  1. would constitute incitement to commit a criminal offence. 

  1. violates the rights of any person. 

  1. is aimed at soliciting donations or other form of help. 

  1. violates the intellectual property of any person. 

  1. disparage in any manner Cinestox Technologies Private Limited or any of its subsidiaries, affiliates, licensors, associates, partners, sponsors, products, services, or websites. 

  1. promotes a competing service or product; or violates any laws 

 

 

In the event we determine that the login name created by you is indecent, objectionable, offensive or otherwise undesirable, we shall notify you of the same and you shall promptly provide us with an alternate login name so that we can change your existing login name to the new name provided by you. 

 

 

 

 

 

 

  • Corrupting Software 

You shall not upload, distribute or publish through the Portal, any content which may contain viruses or computer contaminants (as defined in the Information Technology Act 2000 or such other laws in force in India at the relevant time) which may interrupt, destroy, limit the functionality or disrupt any software, hardware or other equipment belonging to us or that aids in providing the services offered by us. You shall not disseminate or upload viruses, programs, or software whether it is harmful to the Websites or not.  

 

  • Misrepresentation 

You shall not impersonate another person or user, attempt to get a password, other user account information, or other private information from a user, or harvest email addresses or other information. 

 

  • Fraudulent Activity 

Any form of fraudulent activity including, attempting to use or using any other person's credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid cash cards, mobile phones for adding cash to your user account is strictly prohibited. Accessing or attempting to access the Services through someone else's user account is strictly prohibited 

 

  • Defamatory Acts 

You shall not post any material or comment on any media available for public access, which in our sole discretion, is defamatory or detrimental to our business interests, notwithstanding the fact that such media is not owned or controlled by us. In addition to any other action that we may take pursuant to the provision hereof, we reserve the right to remove any and all material or comments posted by you and restrict your access to any media available for public access that is either controlled or moderate by us; when in our sole opinion, any such material or comments posted by you is defamatory or detrimental to our business interests. 

 

 

Payments and Player Funds 

All transactions on the Portal shall be in Indian Rupees. 

 

Cinestox Technologies Private Limited can ask you for KYC documents to verify your address and identity at any stage. 

 

Once you register on our Portal, we maintain a user account for you to keep a record of all your transactions with us. Payments connected with participation in Cash Games must be made through your Cinestox user account. All cash prizes won by you are credited by us into this user account. 

 

When making a payment, please ensure that the instrument used to make the payment is your own and/or you are legally authorized to use such instrument which is used to Add Cash into your user account only. 

Your updated balance, including eligible discounts from time to time, shall be duly reflected in User Accounts. 

 

Subject to the Add Cash limits specified by us from time to time, you are permitted to deposit money in your user account for the purpose of participating in Cinestox  Portal. Effective(Date), in view of insertion of Rule 31B of the CGST Rules, 2017, Cinestox shall be levying applicable GST on the amount deposited by you and depositing the same with Government treasury. We shall issue an invoice for such deposit made by you and GST collected thereon. 

 

 

Cinestox Technologies Private Limited wants you to play responsibly on the Portal. The ability to Add Cash in your user account shall be subject to monthly Add Cash limits which we can be set by us with undertakings, indemnity, waiver and verification conditions as we deem appropriate in our sole discretion. 

 

Credit card, Debit card, prepaid cash cards and internet banking payments are processed through third party payment gateways. Similarly, other payment modes also require an authorization by the intermediary which processes payments. We are not responsible for delays or denials at their end and processing of payments will be solely in terms of their policies and procedures without any responsibility, liability or risk at our end.  

 

If there are any issues in connection with adding cash, a complaint may be sent to us following the complaints procedure provided in "Complaints and disputes" section below. You agree that in such an event of your credit being delayed or eventually declined for reasons beyond our control, we will not be held liable in any manner whatsoever. Once a payment/transaction is authorized, the funds are credited to your user account. 

 

We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money is credited back to your payment instrument. 

 

Cinestox Technologies Private Limited keeps all players' funds unencumbered, which will be remitted to you in due course subject to the terms and conditions applicable to withdrawal of funds and these Terms of Service. 

 

 

Users participating in any Cash Games on the Platform hereby authorize Cinestox Technologies Private Limited to appoint a Trustee / Escrow Agent to manage the Users' funds. Subject to other Terms of Service, all amounts collected from the User are held in separate non-interest earning Escrow Bank accounts. The said accounts are operated by the Escrow Agent, and from these Escrow bank accounts, the payouts can be made to: 

  • Users, towards their withdrawals, 

  • Cinestox Technologies Private Limited, towards its platform fees and any other charges and deductions as per these Terms of Service, and 

  • Cinestox Technologies Private Limited, towards Tax Deducted at Source (TDS) on winnings of Users, which is then discharged by Cinestox Technologies Private Limited to the government authorities as per applicable laws. 

 

Cinestox Technologies Private Limited is authorised to enter into separate agreements with the Trustee / Escrow Agent and Escrow Banks(s) for regulating their contractual obligations related to the escrow arrangement as it considers appropriate and necessary in its sole discretion. The Users are not and shall not be regarded as beneficiaries of such agreements. For the sake of clarity, the Users are not party to any of the contractual arrangements between the Trustee, Escrow Bank and Cinestox Technologies Private Limited 

 

 

 

 

Withdrawals 

You may withdraw your winnings by means of either an account payee cheque or an electronic bank to bank transfer for winnings. 

 

You agree that all withdrawals you make are governed by the following conditions: 

 

  • Cinestox Technologies Private Limited can ask you for KYC documents to verify your address and identity at any stage. Withdrawals will be permitted only from accounts for which such KYC process is complete. 

  • You can choose to withdraw money from your user account at any time, subject to bonus/prize money withdrawal restrictions, by notifying us of your withdrawal request. 

  • Once notified, post verification of the withdrawal request, we may disburse the specified amount by electronic transfer. In case of non-availability of your bank account details, the Company may require you to provide those details to process the refund/ withdrawal. We also reserve the right to disburse the amount on the financial instrument used to Add Cash to your user account 

  • We will attempt our best to process your withdrawals in a timely manner, but there could be delays due to the time required for verification and completing the withdrawal transaction. We shall not be liable to pay you any form of compensation for the reason of delays in remitting payments to you from your user account. To be eligible to win a prize, you must be a resident of India and accessing the Services of Cinestox Technologies Private Limited on the Services from India. 

  • You are responsible for bearing the cost of any indirect taxes as per applicable laws as amended from time to time (in addition to GST collected on deposits made by you). We reserve the right to recover taxes that become due and payable to the respective authority owing to any operation of law. demand by relevant authority or any judicial pronouncement or otherwise. We reserve the right to deduct the said amount from your balance with us and deposit the tax with the government treasury. 

 

 

Service Disruption 

You may face Service disruptions, including, but not limited to disconnection or communication interferences due to issues in the internet infrastructure used for providing or accessing the Services or due to issues with the hardware and software used by you. You understand that Cinestox Technologies Private Limited has no control over these factors Cinestox Technologies Private Limited shall not be responsible for any interruption in Services and you take full responsibility for any risk of loss due to Service interruptions for any such reason. 

 

 

 

Intellectual property   

You agree that all materials, products, and services provided on this website are the property of Cinestox Technologies Private Limited, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Cinestox Technologies Private Limited intellectual property in any way, including electronic, digital, or new trademark registrations. You grant Cinestox Technologies Private Limited a royalty-free and non-exclusive license to display, use, copy, transmit, and broadcast the content you upload and publish. For issues regarding intellectual property claims, you should contact the company to come to an agreement.  

 

 

Your Feedback to Us 

 

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, you agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction. 

Links to Other Websites 

 

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. 

 

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. 

 

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit. 

Termination 

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Use. Upon termination, your right to use the Service will cease immediately. If you wish to terminate Your Account, you may simply discontinue using the Service. 

 

Complaints, Grievances & disputes 

If you have a complaint or concern, you should in the first instance contact the customer support team at http://wa.aisensy.com/+917718805202 or write to us following the procedure given in the respective Contact Us section on the respective Portal. Complaints should be made as soon as possible after circumstances arise that cause you to have a complaint. You accept that any complaints and disputes are and remain confidential both whilst a resolution is sought and afterwards. You agree that you shall not disclose the existence, nature or any detail of any complaint or dispute to any third party.Cinestox Technologies Private Limited shall make efforts to resolve complaints within reasonable time. Our decision on complaints shall be final and binding on you 

 

Limitation of Liability 

In addition to specific references to limitation of liability of  Cinestox Technologies Private Limited elsewhere in the Terms, under no circumstances (including, without limitation, in contract, negligence or other tort), Cinestox Technologies Private Limited shall be liable for any injury, loss, claim, loss of data, loss of income, loss of profit or loss of opportunity, loss of or damage to property, general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind whatsoever arising out of or in connection with your access to, or use of, or inability to access or use, the Services on any Portal. You further agree to indemnify us and our service providers and licensors against any claims in respect of any such matter. 

Without limiting the generality of the foregoing, you specifically acknowledge, agree and accept that we are not liable to you for: 

  • the defamatory, undesirable or illegal conduct of any other user of the Services. 

  • any loss whatsoever arising from the use, abuse or misuse of your user account or any feature of our Services on the Websites. 

  • any loss incurred in transmitting information from or to us or from or to our Portal by the internet or by other connecting media. 

  • any technical failures, breakdowns, defects, delays, interruptions, improper or manipulated data transmission, data loss or corruption or communications’ infrastructure failure, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Services. 

  • the accuracy, completeness or currency of any information services provided on the Portal. 

  • any delay or failure on our part to intimate you where we may have concerns about your activities; and 

  • your activities / transactions on third party websites or apps Portal accessed through links or advertisements posted in the Portal. 

Governing Law and Disputes Resolution 

The Terms and Privacy Policy shall be interpreted in accordance with the laws of India. 

Any dispute, controversy or claim arising out of the Terms or Privacy Policy shall be subject to the exclusive jurisdiction of the civil courts at Mumbai. 

 

Severability and Waiver 

Severability 

 

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. 

Waiver 

 

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach. 

 

Changes to These Terms of Use 

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. 

 

By continuing to access or use Our Service after those revisions become effective, you agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service. 

Contact Us 

 

If you have any questions about these Terms of Use, you can contact us: 

 

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